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Accessibility Statement

This accessibility statement applies to https://changeintoaction.org.uk/  
 
This website is run by West Midlands Combined Authority. 
 
We want as many people as possible to be able to use this website. We are working to identify and fix the issues, and to improve access for everyone. 

How accessible this website is 

We know that some parts of this website are not fully accessible. 

The issues identified affect a range of interactions and content across the site, particularly where pages rely on dynamic behaviour, reusable components, and mobile navigation. 

These issues may affect users who rely on screen readers, keyboard-only navigation, mobile assistive technologies, high levels of zoom, or alternative input methods such as switch devices or voice control. 

Examples of the types of issues identified include: 

  • Navigation menus and interactive controls that do not always communicate their open or closed state clearly to screen reader users, particularly on mobile devices 
  • Skip links and other mechanisms intended to help users bypass repeated content that do not always behave consistently on mobile devices 
  • A lack of additional ways to find pages, such as a sitemap, which can make it harder for some users to understand the overall structure of the website 
  • Selection controls that can trigger an immediate page change when an option is chosen, which may be unexpected for users navigating with a keyboard or screen reader 
  • Images used as links or visual cards where the text alternative does not clearly describe the purpose or destination, making them harder to understand for users of assistive technology 
  • Groups of linked logos or branding elements that are not always presented as separate, identifiable links to screen reader users 
  • Form controls where the visual state does not always match the actual selection state, which can cause confusion when completing forms using a keyboard or screen reader 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using any of the following methods: 

  • Online: Contact Form 
  • Email: customer.services@tfwm.org.uk 
  • Call: 0345 303 6760 
  • Write to Customer Services, 16 Summer Lane, Birmingham, B19 3SD 

We’ll consider your request and get back to you within 10 days. 
 
There is more information about what we can provide and our process in our reasonable adjustments policy. 

 Reporting accessibility problems with this website 
 
 We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Equalities Team: 

Email: EqualitiesTeam@wmca.org.uk 

Call: 0345 303 6760 and ask for the Equalities Team 

Write to: Equalities Team, 16 Summer Lane, Birmingham, B19 3SD 

 Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

 We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 
 
Our offices have audio induction loops.  

You can read more about reasonable adjustments we are able to provide. 

Technical information about this website’s accessibility 

West Midlands Combined Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 
 
Non-compliance with the accessibility regulations (WCAG 2.2 AA) 
 
Priority A 

1.1.1 Non-text Content 
Some non-text content does not have appropriate text alternatives. This includes images used as links or visual cards where the text alternative does not clearly describe the purpose or destination for users of assistive technology. 

1.3.1 Info and Relationships 
Information, structure, and relationships are not always conveyed programmatically. This includes form controls where the visual state does not always match the programmatic state exposed to assistive technology. 

2.4.1 Bypass Blocks 
Mechanisms intended to help users bypass repeated content do not always work as expected. This includes skip to main content links that do not consistently move focus to the main content area on mobile devices. 

2.4.4 Link Purpose (In Context) 
Some links do not have a clear purpose when read out of context. This includes grouped logo links where individual destinations are not clearly conveyed to screen reader users. 

3.2.2 On Input 
Some components change context automatically when input is provided. This includes selection controls that trigger immediate page changes without requiring explicit confirmation, which may be unexpected for some users. 

4.1.2 Name, Role, Value 
User interface components do not always expose correct name, role, or state information. This includes navigation controls that do not consistently communicate expanded or collapsed state to screen readers on mobile devices. 

Priority AA 

No WCAG 2.2 AA issues were identified.

Disproportionate burden 

We have not identified any disproportionate burden at this time. 

Content not within the scope of the accessibility regulations

 WCAG AAA Guidelines

 1.4.8 – Visual Presentation 
There is no mechanism provided to allow users to adjust text size or colour contrast beyond browser or assistive technology defaults. 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are reviewing these documents and will prioritise remediation or replacement with accessible HTML where appropriate. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

What we’re doing to improve accessibility 

We are currently reviewing these issues and expect them to be fixed by September 2027. 

We will update the accessibility statement when issues are fixed.  

Preparation of this accessibility statement 

The test was carried out by Access by Audit. 

This accessibility statement was prepared and produced by Access by Audit and reviewed by West Midlands Combined Authority in June 2026.